Information
Returns & DOA Policy
How VapeAurora handles damaged, incorrect or dead-on-arrival units from EU warehouse orders.
Report a problem
Contact us on WhatsApp within 48 hours of delivery. Include your order reference, photos of the outer carton, the shipping label and the affected units. We cannot assess a claim without the packaging photos.
Damaged or incorrect items
If a carton arrives damaged or the contents do not match the confirmed order, we arrange a replacement or a credit against your next order. The remedy is agreed with you before the goods are returned.
Dead on arrival
For units that do not work out of the box, tell us the quantity and the flavour codes. We review DOA claims per batch and agree a replacement or credit.
Change of mind
Because these are age-restricted consumable goods held in bonded EU stock, we cannot accept returns for change of mind or for unsold inventory. Please order against your real sell-through.