Information
Frequently Asked Questions
Questions about EU stock, MOQ, volume pricing, delivery and payment at VapeAurora.
Ordering
What is the minimum order?
MOQ is 10 pieces per SKU for most products. Razz Bar models have a 50 piece minimum. The exact MOQ is printed on every product page and in the quote list.
Can I mix different flavours in one order?
Yes. Add each line to the quote list with the quantity you need and send the whole list on WhatsApp. We confirm what is physically in stock before you pay.
How does volume pricing work?
We quote volume prices manually per order. The unit price shown on the site is the published price at MOQ; larger quantities are priced individually. We do not display an automatic discount ladder, because the final price depends on live stock and the exact mix of your order.
Do I need an account?
No. Your quote list is stored in this browser. Nothing is submitted until you choose to send it on WhatsApp.
Shipping
Where do you ship from?
From EU warehouse stock. There is no customs clearance and no import duty for destinations inside the EU.
How long does delivery take?
Orders confirmed before 14:00 CET are dispatched the same day. Typical delivery is 3–5 working days across the EU.
What does shipping cost?
Free EU shipping on orders over €100. Below that, shipping is €9.90. The exact cost is confirmed in your quote.
Payment & returns
How do I pay?
By SEPA bank transfer in EUR. Bank details are provided with your confirmed quote. We do not take card payments on this site.
What if something arrives damaged?
Contact us on WhatsApp within 48 hours of delivery with photos of the carton and the affected units. See our Returns policy for the full process.